Terms & Conditions
It is important that you read and understand our terms and conditions as they contain valuable information. We are more than happy to help you with any further questions you may have. Please contact us if you do require any further information.
These terms and conditions apply to the use of this website; www.thepersonalisedweddingroom.co.uk. By accessing or using this website you have read, understood and agree to be bound by these terms and conditions.
This website is operated by The Personalised Wedding Room a company which is located at; Building 1, Bay 1, Dandy Bank Road, Pensnett Trading Estate, Kingswinford, West Midlands, DY6 7TA. Any reference in these terms and conditions to “we” or “us” refers to The Personalised Wedding Room.
1. Privacy
Please read and review our Privacy Policy as this forms a part of these terms and conditions and will enable you to understand our privacy practices.
We ensure that your name, address, credit card details and any other information you give us will be kept securely. Details are processed in accordance with local law and are not sold to any third parties.
2. Product Information & Descriptions
All of our product images are taken to ensure that the best possible results are a true likeness of the product. We will take all reasonable care to make sure that all descriptions, details, and images of the products appear on the website are correct at the time when the relevant information was entered onto the system. We do aim to keep our website as up to date as we can however, to the extent permitted by applicable law, we do not warrant that the product colours, descriptions and other content available are accurate, reliable, current or error free.
3. Payment
All transactions on our website are processed in GBP (£). Exchange rates are an estimate only and are based on the latest figures.
You are able to pay for products using PayPal, debit card and credit card. We accept the following cards; Visa/Delta/Electron, MasterCard/Eurocard, PayPal Top Up Card, Maestro, American Express and debit cards with a Visa or MasterCard logo. You confirm that the credit or debit card account that is being used is yours.
All credit and debit card payments are subject to validation checks and authorised by the card issuer. However, if the issuer of your debit/credit card refuses or does not for any reason authorise the payment to us, we will not be liable for any delay or non-delivery.
At The Personalised Wedding Room, we do not store any card payment details.
4. Order Processing
Once an order has been received we aim to deliver your items within 7-10 working days. If you do need your items sooner, then please contact us and we can advise you whether we can meet your deadline. If we cannot fulfil the order within this time frame our customer service team will be in contact with you.
5. Delivery
Your order will be delivered using the delivery service that you select when placing your order. The delivery options that are currently available shall be those in force at the time you place your order. Please visit our Delivery & Returns page to view all of our delivery options.
Any delivery timescales quoted to you are an indicative only. Orders may be delivered in one or more parts. We do not accept any liability for delayed delivery by any third party.
Free UK delivery on orders placed over £100
6. Returns
Please note that due to our items being personalised we do not offer returns or exchanges on our items. So please make sure that the correct size(s) are ordered and personalised names are spelt correctly. Please visit our Delivery & Returns page to view our returns policy.
7. Purchasing
You can order products online via www.thepersonalisedweddingroom.co.uk. When you place an order for a product you are committing to buy it for the price that is stated. We will send you an order acknowledgement by email. However, we may refuse to accept an order if;
1. We do not receive your payment
2. There has been a pricing, discount offer or products description error
3. The ordered products are out of stock or discontinued
4. Personalised products contain content which may cause annoyance or inconvenience such as; indecent, offensive, racist etc.
In any refusal we will immediately refund your debit/credit card for the total amount debited where your credit card has been charged.